CONTACT US
Office Locations and Hours
If you feel you are in crisis right now, Pawnee therapists are on call 24 hours a day, seven days a week. In an emergency, you can talk to a clinician about your concerns, and they will recommend the most appropriate intervention. Either call one of our OFFICE LOCATIONS during normal business hours or call 1-800-609-2002 on evenings/nights, weekends, and holidays.
To receive information or to make an appointment, please call the Pawnee office nearest you. Remember that mental health care, like other health services, is a resource that is available to you when you just can't seem to handle your problems on your own. Everyone needs a little help now and then.
Customer Service and Quality Improvement
Pawnee is committed to continuous Quality Improvement. We strive to assess and evaluate if we are meeting the needs of our community and clients. Information provided by you through suggestions, complaints, or surveys assists us in identifying processes that may need to be changed or improved.
Suggestion Box
If you have a question, comment or suggestion you can e-mail us your question, comments or suggestions. We also have suggestion boxes and comment forms located in each office for your convenience. Email us your questions, comments or suggestions
Complaints and Grievances Procedures
- Upon admission to services at Pawnee, each client, and/or family member receives a copy of Pawnee's Client Rights which includes the client's right to express a concern, make a complaint, or file a grievance.
- Any client, family member, individual or agency who indicates dissatisfaction with Pawnee has the option to:
- a. Address their issues with the treatment provider(s) involved, either verbally or in writing.
- b. Address their issues with the treatment provider's supervisor or Program Director, either verbally or in writing.
- c. Complete a Comment Form which will be delivered to the Director of Quality Management
- d. Contact the Director of Quality Management to discuss the issue, either in person over the telephone, or in any other written form.
- Every complaint or grievance made by a client, family member, individual or agency is objectively reviewed, and attempts are made to resolve the issue.
- Any complainant has the option of being represented by persons of their choice (or by legal counsel, at their own expense) throughout the process of resolving the complaint.
- No client is denied service or otherwise penalized for having made a complaint, refusing an offer to engage or continue in mediating the complaint, failing to resolve the complaint or making an appeal.
- Individuals who need assistance in writing a complaint or formal grievance have the option of discussing their issues with a staff member of their choice (or the Director of Quality Management), who will then prepare a written narrative regarding the issue.
- All complaints are tracked and reviewed by our Quality Management department.
- If the complaint is the result of a discontinuation or reduction of service that had been provided to a client, the CEO or designee may require that the service that had been discontinued or reduced be restored to its former level pending the outcome of Pawnee's investigation and determination of the complaint and/or appeal.
- If the complainant is not satisfied with the proposed resolution to their complaint or grievance they will be informed of their right to appeal and given a copy of Pawnee's appeal procedures.
Quality Management Director can be contacted at:
Pawnee Mental Health Services
Attn: QM Director
423 Houston Street
Manhattan KS 66502
785-587-4346
Assessment of Client Satisfaction
Pawnee conducts various client and community satisfaction surveys to identify areas of strength and areas in which we need to improve. At some point during your interaction with Pawnee you may be asked to complete a survey. Survey information is kept confidential. We appreciate your time and feedback as it allows us to identify areas in which we can improve.